Case Management Impact
Assigned to the case soon after the incident, Stephanie closely managed the treatment and recovery of the bishop. She worked closely with the hospital staff to ensure he received timely and appropriate medical care. She also obtained all medical records, clarification of diagnosis and treatment plan so the adjuster and employer could be updated about projected medical costs, recovery time frames, and estimates for return to work and maximum medical improvement. As the bishop began to progress in recovery, Stephanie made sure to directly communicate with the trauma center’s case managers to ensure the bishop’s safe transfer to a skilled nursing facility (SNF) within network. To avoid a delay in discharge from hospital to SNF, Stephanie established a rapport with the bishop’s attorney and family, going over care plan details and suggesting best strategies to ensure the bishop’s recovery.