Telephonic Case Management

Early Intervention Designed to Resolve Medical Issues & Promote Recovery & Return-to-Work

When an injury or illness occurs, telephonic case managers provide an early opportunity to establish trust. An experienced case manager connects with the individual and delivers credible information, care, concern, and education.

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Optimal Medical Treatment & Early Recovery

Upon notification of illness or injury, a telephonic case manager will immediately begin managing the claim. They notify all appropriate parties, monitor progress and provide weekly reports. Using their clinical expertise in conjunction with evidence-based guidelines, they make recommendations for safe and effective return to work. They are supported by on-site physician advisors who handle complex cases and peer negotiation.

Utilization Review Jurisdictional Compliance

Our telephonic case managers meet state-by-state jurisdictional regulations for utilization review so you don’t need to worry about regulatory fees and fines.

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Data Collection & Outcome Analysis

Throughout the claim and across your program, we collect claims data and benchmark against industry guidelines and norms to identify areas for program fine-tuning and improvement.

Multicultural Services

In addition to onsite case management, you can leverage national telephonic case management, recorded statements, and translations for non-English-speaking claimants.

Need to Reduce Your Total Cost of Risk?

To help lower your total cost of risk and return injured workers to work as quickly as possible, we offer a FREE consultation with a workers’ comp expert. Together, we will begin to build a workers' comp program to meet your company’s unique needs.

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